Customer Service for Managers - E-book - ePub

Edition en anglais

Note moyenne 
 Paul Wallis - Customer Service for Managers.
Customer service for managers is a hard-nosed look at business realities. The intention is to give managers a working perspective of customer service... Lire la suite
9,49 € E-book - ePub
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Résumé

Customer service for managers is a hard-nosed look at business realities. The intention is to give managers a working perspective of customer service and relate customer service to the big picture business issues. The world doesn't need another book based on a feelgood series of cliches about "good outcomes" and similar meaningless drivel. This book is designed to give a gut-level eyeopener to both customer service managers and business managers about serious problems.
The author has over 20 years experience in customer service, and euphemisms are not on the agenda. If you're looking for practical solutions in customer service, you need to read this book.

Caractéristiques

  • Date de parution
    27/10/2011
  • Editeur
  • ISBN
    978-1-4657-3433-4
  • EAN
    9781465734334
  • Format
    ePub
  • Caractéristiques du format ePub
    • Protection num.
      pas de protection

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À propos de l'auteur

Biographie de Paul Wallis

Professional writer, author of at least 17 of my own books, and several for other people. Digital journalist, musician, graphic artist. I love to write, and if people get 1% of the fun out of reading my books as I do writing them, they're a good deal. I loathe formula writing and I detest conformity. My books and I have a lot in common. Somebody said- "Guys don't read!"My answer- "Nor do cockroaches."Interesting how philosophy bumps in to these ideas, isn't it?Smashwords customers please note: The reason for my relatively high prices is that like most pro writers I'm very tired of getting paid peanuts for my hard work.
A decade's work for very little has made me less than keen on birdseed prices. The only other thing I can say in favor of my prices is that you definitely won't find anything like my books online, particularly in the sugary world of management science. I don't write for idiots. Recent booksThe Danforth Puppy is my first attempt to write a kids' book, and great fun, based on a real dog whose story nobody would believe.
You're Looking Sane Today 2 (What if you couldn't ingratiate yourself with vermin?) is a murderous attempt to hit a few targets in this ridiculous society. This is a preferred style, which I hope to use to enter the armaments industry. Conversations for Tiny Minds is about the sheer futility of basic communications in a very information-hostile environment. It was originally written some years ago, and I needed to check if I still agreed with the original.
Irritatingly, I still do.

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