Customer Service Training for Service Technicians - Customer Service Training Series, #9 - E-book - ePub

Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers. Even more important, learn how to leverage service to bring in new customers to your retail business and also generate additional revenue as well.
All this and more is covered in Customer Service Training for Service Technicians