European Review of Service Economics and Management N° 10, 2020/2 - Grand Format

Takeshi TAKENAKA, Hiroshi NISHIKOORI, Nariaki NISHINO, Kentaro WATANABE, "Re-design of service systems based on employee satisfaction, customer satisfaction and labour productivity" Juan Carlos ZAGACETA-GARCÍA, "Service firm innovation. Disaggregated sectoral classification analysis for Mexico" Leonel CORONA-TREVIÑO, "Challenges for service innovation in developing countries. The cases of Mexico and Latin America" Magali DUBOSSON, Emmanuel FRAGNIERE, Anne-Sylvaine HERITIER, Samuele MEIER, Charles WAINWRIGHT, "Fostering 'co-socialization' between patient and nurse to mitigate the risks of digitalizing health care services" Benoît DESMARCHELIER, Faridah DJELLAL, Faïz GALLOUJ, "Public service innovation networks (PSINs).
An instrument for collaborative innovation and value co-creation in public service(s)" Gilles PACHE, "Service innovation in historical perspective. The case of 'platforming'"